Iyzico Marketplace Seller Agreement

1. Parties

This Marketplace Seller Payment Service Framework Agreement ("Agreement") is accepted and entered into force between Rendexo Bilgi Teknolojileri Yazılım Eğitim ve Danışmanlık Ticaret Limited Şirketi(hereinafter referred to as "Petrandevu" or "Platform"), the legal company owning the Petrandevu brand and operating the platform, on one side, iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş. ("Iyzico") providing the payment infrastructure, and the real or legal person ("Service Provider" or "Sub-Merchant") earning income by offering pet care, walking, accommodation, etc. services via the Petrandevu platform, on the other side.

2. Definitions

• Buyer / User: Refers to the person who purchases a service from the Service Provider via the Petrandevu platform and pays for it with a credit/debit card using the Iyzico infrastructure.
• Service Provider (Sub-Merchant): Refers to the person or company that creates a profile on the Platform, offers services to Buyers, and receives their earnings into their own bank account (IBAN) via Iyzico.
• Iyzico: Refers to the licensed institution operating under Law No. 6493 and serving as Petrandevu's payment service provider.
• Earnings: Refers to the net amount to be transferred to the Service Provider after deducting Petrandevu's usage and service commission and Iyzico's transaction deductions from the total service fee paid by the Buyer.

3. Subject and Scope of the Agreement

The subject of this Agreement is the determination of the conditions regarding the collection of the fees for the services offered by the Service Provider over the Petrandevu platform from the Buyers using the Iyzico infrastructure, keeping them in a secure pool account, and transferring the remaining Earnings to the Service Provider's bank account after deducting the relevant commission amounts following the successful completion of the service.

4. Payment Processes and Secure Pool System

4.1. When a Buyer purchases a service on Petrandevu, the amount paid does not pass directly to the Service Provider; it is transferred to the protected pool account under Iyzico's guarantee.

4.2. After the service is carried out smoothly between the Buyer and the Service Provider and approved on the platform, automatic money distribution (marketplace model) is activated by Iyzico.

4.3. Iyzico automatically transfers the platform commission belonging to Petrandevu from the total amount kept in the pool to Petrandevu's account; and the remaining net Earnings amount to the IBAN number registered by the Service Provider in the Petrandevu system.

5. Declarations and Commitments of the Service Provider

5.1. The Service Provider accepts, declares, and commits that the IBAN number, Name-Surname / Title information, and TR Identity Number / Tax Number information registered in the system strictly belong to them.

5.2. Within the scope of Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures that may be requested by Iyzico (or relevant legal authorities), the Service Provider is personally responsible for the accuracy of the information provided. In case of mismatch of information (e.g., the TR Identity Number of the account holder and the TR Identity Number of the IBAN holder do not match), Iyzico may withhold or cancel the payment.

5.3. The Service Provider commits that the services they offer comply with the laws of the Republic of Turkey, general morality, and Petrandevu's terms of use, and that they will provide the service subject to payment completely.

5.4. Incorrect Information and IBAN Entry: In the event that earnings cannot be paid, are delayed, or transferred to a wrong account due to the Service Provider entering incorrect, incomplete, or third-party IBAN and identity information into the system; Rendexo Bilgi Teknolojileri Yazılım Eğitim ve Danışmanlık Ticaret Limited Şirketi (Petrandevu) and Iyzico have no legal or material responsibility. All risk of loss and delay belongs entirely to the Service Provider.

6. Chargeback, Refund, and Fraud Liability

6.1. Chargeback: In the event that the Buyer (Credit/Debit card holder) objects to the transaction by applying to their bank (Chargeback); the obligation to prove that the service was provided completely belongs entirely to the Service Provider. If the objection is found justified by Iyzico or the banks and a refund is decided, this amount is immediately deducted from the Service Provider's earnings. If the earnings are insufficient, the Service Provider is obliged to immediately pay this amount in cash to Petrandevu or Iyzico.

6.2. Stolen/Unauthorized Card Use: The Service Provider is responsible for all damages that may arise if it is determined that the card used to pay for the service offered via Petrandevu is stolen or unauthorized. Petrandevu reserves the right to block the payment in suspicious transactions and refund it to the Buyer via Iyzico.

6.3. Refund Process: If the Service Provider cancels the service, provides it incompletely, or decides on a refund in agreement with the Buyer, a refund process to the card is initiated via Iyzico. Irregular refunds via EFT/Wire Transfer are prohibited. In cases of refund, whether the platform commission collected by Petrandevu will be refunded is as stated in the Cancellation and Refund Conditions document.

7. Non-Liability of the Platform (Petrandevu)

Petrandevu is only an "Intermediary Service Provider" between the Buyer and the Service Provider within the scope of the Law on the Regulation of Electronic Commerce No. 6563. Petrandevu has no legal or penal liability regarding the quality of the service provided by the Service Provider, possible damages to the pet, delays, or material/moral damages arising from defective services. All responsibility belongs to the Service Provider.

8. Commission, Billing, and Taxes

8.1. Petrandevu has the right to deduct a commission at previously announced rates over the service fee determined by the Service Provider as a platform usage fee.

8.2. The Service Provider is solely responsible for the taxation of the income (Earnings) they generate, and if VAT and income tax arise, for declaring and paying them to the state. Petrandevu and Iyzico do not make any income tax withholding or declaration on behalf of the Service Provider.

10. Protection of Personal Data (KVKK) and Privacy

10.1. The Service Provider is obliged to keep all kinds of personal data (Name-Surname, address, phone, home camera footage, living habits, etc.) obtained belonging to the Buyer (Customer) during the performance of the service confidential within the scope of the Personal Data Protection Law (KVKK) No. 6698.

10.2. The Service Provider cannot share photos or videos of the Buyer's home or pet on any social media platform or medium without the written permission of the Buyer. In case of violation of this rule, Petrandevu has the right to immediately and permanently close the Service Provider's account. The Service Provider is solely responsible for all legal and penal damages that may arise.

11. Intellectual Property Rights and Non-Competition

11.1. The title, business name, brand, logo, design, software codes, and algorithms on the Platform belong entirely to Rendexo Bilgi Teknolojileri Ltd. Şti. The Service Provider cannot take any action that would violate Petrandevu's intellectual property rights.

11.2. Prohibition of Off-Platform Transactions: The Service Provider commits not to do business with a Buyer (Customer) they met via Petrandevu by bypassing the Petrandevu system (cash by hand, direct wire transfer/EFT). If detected, the Service Provider's account will be closed, and Petrandevu reserves the right to resort to legal remedies for compensation for the commercial damage it has suffered.

12. Force Majeure

Situations developing beyond the control of the parties and making the fulfillment of obligations impossible, such as natural disasters, fires, explosions, civil wars, wars, riots, popular movements, mobilization declarations, strikes, lockouts, epidemics, infrastructure and internet failures, and power outages, are considered "Force Majeure". During this process, the obligations of the parties are suspended; Petrandevu cannot be held responsible for service or payment delays.

13. Agreement Modifications

Petrandevu, at its sole discretion, may unilaterally change this Agreement and the commission rates on the platform at any time by announcing them on the Platform. The changed provisions become effective on the date they are published on the Platform. The Service Provider's continued use of the Platform means they implicitly accept these changes.

14. Dispute Resolution and Competent Court

The Laws of the Republic of Turkey shall apply to all legal disputes arising from the implementation and interpretation of this Agreement; and Istanbul (Çağlayan) Courts and Execution Offices are exclusively authorized for the resolution of disputes. The Service Provider accepts in advance that Petrandevu's digital records (log, database, IP records, etc.) constitute valid, binding, and conclusive evidence under HMK Article 193.

15. Entry into Force and Acceptance

As of the moment the Service Provider creates the "Payment Information" profile on the Petrandevu platform, enters the IBAN and Identity/Company information, and reads and approves this agreement consisting of 15 (fifteen) articles in the digital environment, this agreement is deemed to be established electronically and entered into force with all its articles.