Privacy Policy

Introduction

This Privacy Policy ("Policy") explains how your personal data is collected, used, shared, and protected when you use the Petrandevu platform (including our website and mobile applications). Because we operate in the European Union, your data is processed in compliance with the General Data Protection Regulation (GDPR).

As the Data Controller, Petrandevu places great importance on your privacy. By using our services, you agree to the practices described in this policy.

1. Information We Collect

When you use our platform as a Pet Owner or a Sitter (Home Care & Dog Walking), we collect the following data to provide and improve our services:

A. Information You Provide:

• Registration Information: Your name, surname, email address, and phone number when you create an account.
• Profile Information: Photos you add to your profile, your biography, your location/address, and details about your pets (type, age, breed).
• Communication Information: Data generated when you contact us or message other users through the platform.
• Transaction and Financial Information: Details regarding payments made through the platform (Credit card details are not stored by us; they are securely processed by our payment partners like Stripe).

B. Automatically Collected Information:

• Usage Data: Information on how you use our site, including IP address, browser type, pages visited, and time spent on the site.
• Location Data: (With your explicit consent) Regional or location-based data to show you nearby dog walkers and sitters.

2. How and Why We Use Your Information

Under GDPR Article 6, we process your data only based on a valid legal ground:

• Performance of a Contract: To provide our services, manage your account, facilitate secure interactions and bookings between Pet Owners and Sitters, and process payments.
• Legitimate Interests: To analyze and improve our services, develop new features, send you updates and security alerts, and ensure platform security to prevent fraud.
• Legal Obligations: To comply with our legal obligations (such as tax and accounting laws).
• Explicit Consent: To send marketing communications and use analytical cookies (You can withdraw your consent at any time).

3. Sharing Your Information

We never sell your personal information to third parties. However, to provide our services, we may share your data in the following situations:

• With Service Providers / Other Users: When a booking is confirmed, relevant profile information (name, photo, location, pet details) is shared with the other user (Pet Owner or Sitter) to facilitate the service.
• With Business Partners: With trusted third-party service providers who assist us with payment processing (e.g., Stripe), data analysis, and cloud hosting.
• Legal Requirements: We may need to share your information in response to a legal request, legal process, or court order.
• With Your Consent: In exceptional cases where we will ask for your explicit consent before sharing your data (e.g., with marketing partners).

4. Data Security and International Transfers

We implement industry-standard technical and administrative security measures to protect your personal data. However, please note that no method of transmission over the internet is 100% secure. If your data is transferred outside the European Economic Area (EEA) (for example, to our servers or support teams located in other countries), we apply protective legal measures such as Standard Contractual Clauses (SCCs) in accordance with GDPR requirements.

5. Data Retention Period

Your personal data is retained for as long as your account is active or for as long as necessary to fulfill the purposes for which it was collected (and as required by our accounting or legal obligations). When your account is deleted, data that we are not legally required to keep is anonymized or permanently deleted.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Right of Access: The right to access and receive a copy of your data.
• Right to Rectification: The right to update incomplete or inaccurate information.
• Right to Erasure (Right to be Forgotten): The right to have your data and account permanently deleted, provided there are no legal obstacles.
• Right to Restriction and Objection: The right to object to the processing of your data for specific purposes (such as direct marketing).
• Right to Data Portability: The right to receive your data in a structured, electronic format.

To exercise these rights, you can contact us at any time via our Contact page.

7. Changes to the Policy

We may update this Privacy Policy from time to time. Changes will be effective as soon as they are published on this page. We will notify you of significant changes via email or through the platform (via account notifications).

8. Contact Us

If you have any questions, concerns regarding our privacy policy, or wish to exercise your rights under GDPR, please reach out to us using the Contact page on our website. We will respond to your requests as soon as possible.